ATC Policy

ATC COMPANY – RESTOCKING FEE & RETURN POLICY

Applies to:

ATC Bolts & Fasteners
ATC Solutions USA
ATC Threaded Technologies

1. POLICY OVERVIEW (NON-NEGOTIABLE POSITIONING)

ATC Company operates within industrial supply, motorsports, and specialty manufacturing sectors where products are often customized, kitted, pre-assembled, or application-specific.

Due to the operational costs associated with returns—including labor, inspection, repackaging, inventory disruption, and loss of resale value—ATC enforces a strict restocking fee policy.

Industry standards typically range from 15%–25%, with high-complexity or custom goods reaching 30–50% .
ATC has strategically positioned its policy at the upper tier (35%) to reflect:

Custom kit assembly
Dealer-level pricing structures
Specialized racing/industrial inventory
Operational disruption and resale risk

2. STANDARD RESTOCKING FEE

All approved returns are subject to the following:

• 35% Restocking Fee (based on total invoice value)
• Deducted from refund or credit issued
• Applied before any additional fees (see Section 6–8)

This fee is mandatory and non-negotiable once a return is approved.

3. RETURN REQUEST PROCESS (MANDATORY WORKFLOW)

To initiate a return:

Customer must submit a request within 7 calendar days of delivery
Request must include:

Invoice number
Product details
Reason for return
Photos (if applicable)

ATC will review and either:

Approve with RMA (Return Authorization)
Deny the request

No RMA = No Return. No Exceptions.

Inspection & Final Approval Requirement

All returned items are subject to mandatory inspection upon receipt.

ATC will evaluate both:

Product condition
Packaging condition

Returned items must meet ATC’s resellable standards, including:

Unused / uninstalled condition
Original packaging intact
No damage, wear, or missing components

Approval Outcome

If the return meets ATC standards:
→ Return will be approved
→ Refund or credit will be issued in accordance with all applicable fees and deductions
If the return does NOT meet ATC standards:
→ Return will be rejected
→ No refund will be issued
→ Product will be shipped back to the customer at the customer’s expense

ATC retains sole discretion in determining whether returned items meet acceptable standards.

4. NON-RETURNABLE ITEMS (FINAL SALE)

The following items are NON-RETURNABLE under any circumstance:

Custom kits (Elite Box, Trailer Kits, Dealer Kits, etc.)
Special-order or made-to-order hardware
Coated, colored, or modified fasteners
Opened or partially used chemicals (ATC Solutions)
Installed or test-fitted products
Clearance / discounted / promotional items
Bulk or factory program orders
Any product sold under Dealer / Wholesale / Factory agreements

All above categories are FINAL SALE.

5. RETURN AUTHORIZATION REQUIREMENT (RMA)

No return will be accepted without:

Written approval from ATC
Issued Return Authorization (RMA #)

Unauthorized returns will:

Be refused upon delivery OR
Be received with NO refund issued

6. SHIPPING & HANDLING COSTS

Customer is fully responsible for:

Return shipping costs
Original outbound shipping (NON-REFUNDABLE)
Any freight, pallet, or LTL charges
Packaging damage during return transit

ATC assumes zero liability for return shipping damage.

7. PAYMENT PROCESSING & CONVENIENCE FEES

All refunds are subject to non-recoverable transaction costs, including:

Credit card processing fees (typically 2.9%–4%)
Payment gateway fees
Financing / merchant fees

These fees will NOT be refunded and will be deducted from the return amount.

8. CHARGEBACK & DISPUTE POLICY (ZERO TOLERANCE)

Any customer initiating a chargeback or payment dispute in violation of this policy will be subject to:

Immediate Actions:

Account suspension
Termination of dealer or wholesale status
Permanent blacklisting from ATC

Financial Penalties:

Customer agrees to be liable for:

$150 Chargeback Administrative Fee (minimum)
All bank, merchant, and dispute processing fees
Legal fees and collections costs (if applicable)
Recovery of product value if not returned

Chargebacks filed without proper communication will be treated as bad-faith financial disputes.

Clear return policies are proven to reduce chargebacks and protect merchant interests when properly disclosed .

9. LEGAL & COLLECTION ENFORCEMENT

By purchasing from ATC, the customer agrees:

This policy is legally binding
ATC reserves the right to:

Pursue collections
File civil claims
Recover damages including:

Legal fees
Court costs
Lost revenue
Administrative costs

Under U.S. law, businesses may set their own return terms as long as they are clearly disclosed and upheld .

10. REFUND METHOD

All approved returns will be processed as:

Store Credit (Default)
OR
Refund to original payment method (at ATC discretion)

Processing timeline:

7–14 business days after inspection and approval

11. CONDITION ASSESSMENT AUTHORITY

ATC retains sole authority to determine:

Product condition
Eligibility for resale
Applicable deductions beyond restocking fee

Additional deductions may apply for:

Missing components
Damaged packaging
Repackaging labor

12. NO WARRANTY ON MISUSE OR INSTALLATION ERROR

Returns will NOT be accepted for:

Improper installation
Incorrect application
User error
Buyer’s remorse after use

13. DEALER / WHOLESALE / FACTORY PROGRAM OVERRIDE

For all:

Dealers
Distributors
Factory partners

This policy is superseded by signed agreements, but at minimum:

Equal or stricter restocking terms apply
Bulk and program orders are typically NON-RETURNABLE

14. POLICY ACCEPTANCE

By placing an order with ATC Company, the customer:

Acknowledges full understanding of this policy
Accepts all fees, terms, and enforcement conditions
Waives rights to dispute based on misunderstanding

ATC COMPANY – RETURN POLICY

Applies to:

ATC Bolts & Fasteners
ATC Solutions USA
ATC Threaded Technologies

1. POLICY POSITIONING (READ THIS FIRST)

ATC Company operates in a non-retail, industrial and performance-driven environment. Most products are:

Application-specific
Batch-processed or kitted
Priced under dealer or bulk structures

As a result, returns are not a standard business practice—they are exceptions and will only be approved under controlled conditions.

2. GENERAL RETURN RULE

All sales are considered FINAL unless explicitly approved by ATC in writing.

If a return is approved, it will:

Fall under the 35% Restocking Fee Policy
Be subject to all additional deductions and conditions outlined in that policy

3. RETURN REQUEST PROCESS (MANDATORY WORKFLOW)

To initiate a return:

Customer must submit a request within 7 calendar days of delivery
Request must include:

Invoice number
Product details
Reason for return
Photos (if applicable)

ATC will review and either:

Approve with RMA (Return Authorization)
Deny the request

No RMA = No Return. No Exceptions.

4. APPROVED RETURN CONDITIONS

If approved, all returned items must:

Be unused and uninstalled
Be in original packaging
Be in new, resellable condition
Match original shipment exactly

Failure to meet these conditions will result in:

Partial refund
OR
Full rejection of return

5. RETURN REJECTION CRITERIA (HIGH ENFORCEMENT)

ATC will automatically deny returns for:

Installed or test-fitted products
Opened or used chemicals (ATC Solutions)
Custom, coated, or modified hardware
Kits that have been opened or partially used
Orders placed incorrectly by the customer
“No longer needed” or buyer’s remorse claims outside approval window

This is standard practice in industrial supply—order accuracy is the buyer’s responsibility.

6. DAMAGED / DEFECTIVE ITEMS (CONTROLLED EXCEPTION)

If product arrives damaged or defective:

Must be reported within 48 hours of delivery
Must include photo/video documentation

ATC will, at its discretion:

Replace product
Issue credit
File claim with carrier

This does NOT waive the restocking structure unless ATC determines fault.

7. SHIPPING LIABILITY

Once an order leaves ATC:

Carrier assumes responsibility
Customer is responsible for:

Filing claims (if required)
Proper inspection upon delivery

ATC will assist—but does not guarantee outcomes on freight claims.

8. REFUNDS & CREDITS STRUCTURE

If return is approved and received:

Refund =
Invoice Amount – 35% Restocking Fee – Processing Fees – Shipping – Additional Deductions

Refund method:

Store Credit (default)
Original payment method (at ATC discretion)

9. RETURN ABUSE & ACCOUNT ACTION

ATC actively monitors return behavior.

The following will trigger enforcement:

Excessive return requests
Attempted policy circumvention
Chargebacks instead of communication

Actions include:

Account suspension
Dealer termination
Permanent refusal of service

10. DEALER / WHOLESALE / FACTORY POLICY ALIGNMENT

For all program partners:

Returns are strongly discouraged and typically not accepted
Any approved return will:

Follow stricter terms than retail
Still include minimum 35% restocking fee or higher

Bulk orders are treated as committed inventory purchases, not flexible retail transactions.

11. NO GUARANTEE OF RETURN APPROVAL

Submitting a return request does NOT guarantee approval.

ATC maintains full authority to:

· Approved

Deny
Modify return terms

Based on:

Product type
Order size
Customer history

12. POLICY INTEGRATION STATEMENT

This Return Policy works in full conjunction with:

ATC Restocking Fee Policy
Terms & Conditions
Dealer / Wholesale Agreements

If any conflict arises, ATC will enforce the most restrictive applicable terms.

13. NO RETURN / FINAL SALE ENFORCEMENT

If a return request is denied by ATC for any reason, the transaction is immediately classified as:

FINAL SALE – NO RETURN / NO REFUND

Once denied:

The customer forfeits all return privileges for that order
No refund, credit, or exchange will be issued
Product remains the sole responsibility of the customer

14. NO EXCEPTIONS POLICY

ATC does not reconsider or reopen denied return requests.

The following will NOT override a denial:

Customer dissatisfaction
Ordering errors
Misapplication or misunderstanding of product use
Internal approval issues (PO errors, purchasing mistakes, etc.)
Delayed requests outside the return window

A denied return is final and binding.

5. DISPUTE & CHARGEBACK PROTECTION (FINAL SALE CASES)

If a return is denied and the customer proceeds with a chargeback or dispute:

The transaction will be defended as a valid FINAL SALE under agreed terms
All signed/accepted policies, invoices, and communications will be submitted as evidence

Customer agrees to be liable for:

Chargeback fees
Administrative fees (minimum $150)
Legal and collection costs
Full recovery of product value

16. POLICY ACKNOWLEDGMENT (FINAL SALE CLAUSE)

By completing a purchase with ATC Company, the customer acknowledges:

ATC retains full authority to approve or deny returns
Any denied return results in a FINAL SALE with no recourse
This condition is explicitly agreed to at time of purchase

17. LEGAL ENFORCEMENT & ATTORNEY FEES

ATC Company reserves the right to pursue all available legal remedies in the event of:

Non-payment
Fraudulent transactions
Chargebacks filed in bad faith
Violation of agreed terms and conditions
Refusal to return goods when required
Any attempt to financially harm or misrepresent transactions with ATC

Recovery of Costs

Customer agrees that ATC shall be entitled to recover, to the fullest extent permitted by law:

Reasonable attorney’s fees
Court costs
Collection agency fees
Administrative and investigative costs
Damages associated with loss of product, revenue, or business disruption

18. ENFORCEMENT ACTION

ATC reserves the right to:

Initiate civil legal proceedings
Engage third-party collection agencies
Report fraudulent activity where applicable
Enforce contractual agreements through the appropriate legal channels

ATC will pursue enforcement to the fullest extent permitted under applicable law when necessary to protect its business interests.

19. GOVERNING LAW

All transactions and disputes shall be governed by and interpreted in accordance with the laws of the State of Florida, unless otherwise agreed in writing.

20. FINAL SALE POLICY

All purchases made from ATC Company—including ATC Bolts & Fasteners, ATC Solutions USA, and ATC Threaded Technologies—are subject to the following:

FINAL SALE DESIGNATION

All sales are considered FINAL SALE unless:

A return is requested within the approved timeframe, AND
A return is formally approved in writing by ATC with an issued RMA

21. FINAL SALE ENFORCEMENT

A transaction is automatically classified as FINAL SALE – NO RETURN / NO REFUND under any of the following conditions:

Return request is denied by ATC
No return request is submitted within the required timeframe
Product falls under non-returnable categories
Product has been used, installed, altered, or opened (where applicable)
Order is placed under dealer, wholesale, or factory program terms

Once classified as FINAL SALE:

No refunds
No credits
No exchanges
No exceptions

22. NO RECOURSE AFTER FINAL SALE

Once a transaction is deemed FINAL SALE:

The customer forfeits all rights to dispute the transaction based on return eligibility
ATC is under no obligation to accept, review, or reconsider the request
Any attempt to reverse payment outside of ATC’s process will be treated as a policy violation

23. FINAL SALE ACKNOWLEDGMENT

By completing a purchase, the customer acknowledges and agrees:

They have reviewed and accepted ATC’s Return Policy and Restocking Fee Policy
They understand that returns are not guaranteed and are subject to approval
They accept that denied or ineligible returns result in a FINAL SALE with no recourse

24. OVERDUE INVOICES & COLLECTIONS POLICY

All invoices issued by ATC Company are due in accordance with the agreed payment terms (including but not limited to NET 15 or NET 30).

Delinquency Threshold

Any invoice that remains unpaid beyond 30 calendar days past due will be classified as delinquent.

Collections Enforcement

At 30 days past due, ATC reserves the right to:

Transfer the account to a third-party collections agency
Report delinquency to applicable business credit reporting entities (if applicable)
Suspend all current and future orders
Revoke dealer, wholesale, or factory program privileges

Financial Responsibility

Customer agrees to be fully responsible for all costs associated with collections, including:

Collection agency fees
Attorney’s fees
Court costs
Administrative and recovery costs

These costs will be added to the outstanding balance.

Interest & Late Fees

Any overdue balance will continue to accrue:

Contractual late fees (as outlined in invoice terms)
Additional interest where permitted by law

Acceleration Clause

ATC reserves the right to:

Declare all outstanding invoices immediately due and payable
Require prepayment for all future orders

No Waiver of Rights

Failure by ATC to immediately enforce collections does not waive the right to pursue:

Payment
Legal action
Collections at a later date

ATC COMPANY – CUSTOMER AGREEMENT & ACCEPTANCE

Applies to:
ATC Bolts & Fasteners | ATC Solutions USA | ATC Threaded Technologies

AGREEMENT TO TERMS

By signing below, the Customer acknowledges and agrees:

All ATC policies (Return, Restocking, Final Sale, Payment Terms, and Fees) have been read and accepted
All approved returns are subject to a 35% Restocking Fee
Denied or ineligible returns are FINAL SALE – NO REFUND / NO EXCEPTIONS
Customer is responsible for all applicable fees, including:

Late fees
Processing fees
Chargeback fees
Collection and legal costs

PAYMENT & ENFORCEMENT

Past due invoices over 30 days may be sent to collections
Customer agrees to pay all attorney fees, court costs, and collection expenses
ATC reserves the right to pursue recovery to the fullest extent permitted by law

AUTHORIZATION

By Paying the invoice/amount due you are accepting ATC terms and conditions.

The signer confirms they are authorized to bind the business and agree this is a legally binding agreement governed by the laws of the State of Florida.

CUSTOMER INFORMATION

Business Name: ________________________________

Address: _____________________________________

City / State / Zip: _____________________________

Phone: _______________________________________

Email: _______________________________________

AUTHORIZED SIGNATURE

Printed Name: _________________________________

Title: ________________________________________

Signature: ___________________________________

Date: ___________________